How can we help you?

Investor Protection

Why must I be an Accredited Investor to invest with Fraxtor?

An Accredited Investor is someone who meets the requirements set out by the Monetary Authority of Singapore (MAS) and has opted in to be treated as an Accredited Investor. In general, Accredited Investors have access to investment products that are not offered to retail investors. On the flipside, Accredited Investors do not have the regulatory protection retail investors enjoy.

Accredited Investors are assumed to be better informed, have better access to relevant information to evaluate investment opportunities, and therefore, would require less regulatory protection. Investors who opt in to be treated as Accredited Investors therefore forgo the benefit of certain regulatory safeguards.

How are Accredited Investors treated differently from Retail Investors?

Accredited investors are assumed to be better informed, and better able to access resources to protect their own interests, therefore they require less regulatory protection. Investors who agree to be treated as accredited investors will forgo the benefit of certain regulatory safeguards that apply to retail investors.

For example, issuers of securities are exempted from issuing a full prospectus registered with the Monetary Authority of Singapore in respect of offers that are made only to accredited investors, and intermediaries are exempted from a number of business conduct requirements when dealing with accredited investors. Investors should consult a professional adviser if they do not understand any consequence of being treated as an accredited investor.

You may find out more here.

How secure is Fraxtor’s platform?

Fraxtor’s online platform incorporates Secure Sockets Layer (SSL) protocols to ensure that the connection between the server and web browser is encrypted and secure. Our users also have an option to use two-factor authentication (2FA) to prevent unauthorised logins. 2FA is required for any transactions on the platform

Fraxtor’s blockchain enabled web platform allows full traceability of immutable transactions. Once a transaction is made, it cannot be reversed.

What should I do if my mobile or laptop is missing?

Unless you login details are easily accessible on your laptop or mobile phone and a bad actor has access to your mobile one-time pin, your account will still remain secure. 

However, if you feel your account could be compromised after losing your phone and tablet, please do not hesitate to contact us at contact@fraxtor.com to temporarily lock your account or change the password.

Please indicate the subject of the email as – “Account Security [Unique Investor Code]”

Will Fraxtor ask me to provide them with my login details such as username of password either through email or phone?

No. Fraxtor will never ask our users of such details through the above mentioned means.

Why is my (OTP) needed to complete a withdrawal request?

Your (OTP) acts as an extra layer of security placed on our website to prevent fraudulent activities and to protect our clients.

I received an SMS / Email saying that I have made a withdrawal request that was not initiated by me. What do I do?

Please contact us at support@fraxtor.com as soon as possible if you believe that your account has been compromised.

Please indicate the subject of the email as – “Account Security [Unique Investor Code]”

Can’t find the answers you’re searching for?
Get in touch with us.

contact@fraxtor.com

+65 9678 0773