How can we help you?

Fraxtor does not charge any fees for deposit or withdrawal of funds into your wallet. However, please note that the bank may have transfer fees that apply on any incoming or outgoing fund transfers.

After you make a subscription, you will receive a confirmation email with the instructions for funds transfer.

Alternatively, you can go to Dashboard → Activities → <Your subscription> → Details. The fund transfer instructions will be included in the document.

* Please note that the deposit amount should be net of all banking fees, where applicable.

There is no limit for deposit or withdrawal of funds, however, every transfer will be subject to strict compliance checks.

Note: Banking fees may apply for deposits and withdrawals.

Funds received in Fraxtor’s Escrow account will be reflected in your wallet within 2 working days. Please note that some modes of transfers may take 3-5 working days for transmission before it will be deposited in Fraxtor’s Escrow account.

In the event that you have made a transfer and the funds do not appear in your account after 5 days, please contact us at support@fraxtor.com for assistance. 

Please indicate the subject of the email as – “Platform Wallet Issue [Full Name]” and attach your fund transfer advice in the email to help us expedite the rectification process.