How can we help you?

Fraxtor does not charge any fees for deposit or withdrawal of funds into your wallet. However, please note that the bank may have transfer fees that apply on any incoming or outgoing fund transfers.

To withdraw funds from your Fraxtor wallet, please follow these steps.

1. Log into your Fraxtor Account.
2. Click ‘Wallet’.
3. Click ‘Withdraw’.
4. Enter your bank account details. Click ‘Submit’.
5. Enter the withdrawal amount. Click ‘Submit’
6. Enter the OTP sent to your mobile. 

Note: Withdrawal must be to a bank account in the user’s name.

Your (OTP) acts as an extra layer of security placed on our website to prevent fraudulent activities and to protect our clients.

Depending on the bank you are using and the country in which the bank is domiciled, it will generally take within 1 to 5 business days for funds to be credited into your bank account.

If your withdrawal request has not been processed, you can request to cancel the withdrawal. 

To cancel a withdrawal request, please contact us at support@fraxtor.com. 

Please indicate the subject of the email as – “Withdrawal Request Cancellation [Full Name]”

Note: Withdrawal requests that have been processed cannot be cancelled.

Please contact us at support@fraxtor.com as soon as possible if you believe that your account has been compromised.

Please indicate the subject of the email as – “Account Security [Unique Investor Code]”

There is no limit for deposit or withdrawal of funds, however, every transfer will be subject to strict compliance checks.

Note: Banking fees may apply for deposits and withdrawals.